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Sanford, FL – July 24, 2019 – A new era of public safety operations commenced in Seminole County Tuesday as the Seminole County Fire Department (SCFD) successfully transitioned to a new, state-of-the-art computer-aided dispatch system, CAD/Mobile. This $3.2 million system is the principal application used to connect all relevant public safety technology programs utilized within Seminole County, including: 9-1-1, radio, mapping, mobile data computers, and records management.

By leveraging this new technology, SCFD can now precisely measure response times and identify operational efficiencies related to each step of the dispatch process, ultimately resulting in saving life-critical seconds for residents and visitors.

Implementation of this system allows for SCFD to utilize a single application, providing countywide situational awareness, maximum operational effectiveness through real-time communications, and the ability to make dynamic decisions regarding the allocation and deployment of resources. System activities include:  9-1-1 calls, dispatching fire/EMS to incidents, command and control of resources, including geographical tracking of apparatus, alerts and warnings regarding hazardous situations, and enterprise-wide notifications of serious incidents.

“We have a long-standing history with all fire departments in the County due to the progressive first response system that was first established in 1976. The system-wide modern technology brings countywide situational awareness and response to new a era for all residents and visitors in Seminole County,” said Mark Oakes, Seminole County Fire Chief. 

Under the direction of the Seminole County Board of County Commissioners, project research and development began in July, 2017. The State of Florida appropriated $2 million towards the overall system, which allowed the County to effectively and efficiently manage the project in less time.


July 2017:

  • $1 million appropriated by State of Florida Department of Management Services for Project Phase 1

August 2017:

  • Winbourne selected as project consultant
  • A Public Safety Enhancement Team was established with the purpose of researching cutting-edge trends in public safety services. The team included representatives from fire/EMS, law enforcement, 9-1-1, radio systems, telecommunications, fleet, and County leadership.  

November 2017 – March 2018:

  • Vendor demonstrations and Request for Proposals (RFP)
  • Six RFPs were submitted and reviewed following the County’s purchasing process

July 2018:

  • $1 million appropriated by State of Florida Department of Management Services for Project Phase 2
  • TriTech, Inc* selected as CAD/Mobile Vendor; Board of County Commissioners approves the contract

August 2018 – Present: Implementation

  • The project implementation team has been testing CAD/Mobile software for nearly a year. Execution of this system included application design and configuration, workflow development, Geographic Information System (GIS) mapping data revisions, data conversions, records management, process and policy development, and significant training for the system cutover, scheduled for July 23, 2019.

In addition to saving life-critical seconds with respect to fire/EMS response times, CAD/Mobile allows for a multitude of cost-effective efficiencies, including improved operations and information management capabilities, streamlined communications, enhanced productivity, reduction of operational risks, and elimination of redundant actions.

For additional information, please contact Paula Thompson, Seminole County Fire Department Public Information Officer, at 407-665-5025.*In July 2019, TriTech merged with other public safety system companies to form CentralSquare. CentralSquare’s Global Headquarters are located in Lake Mary, where Superion (formerly SunGard) was located prior to the mergerContact:Ashley Moore, Community Relations Officer(407) 665-1172

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